1 + IN THE FAMILY ANOUK CHARCOAL OVERALL
RETURN POLICY FOR FULL PRICE ITEMS:
• ITEMS MUST BE BACK IN STORE 7 DAYS AFTER DELIVERY. (Day 1 starts the day Shipper says its delivered)
• 7 Days after order delivery, all returns are STORE CREDIT ONLY.
• 14 Days AFTER an order is delivered, NO RETURNS ARE ACCEPTED!
• Items must be in resalable condition with tags on. Items that are received in a non sellable/damaged condition are unable to be returned/refunded and donated.
• Once an order is picked up by a mail carrier, we are not liable for any lost packages.
There's a $3 restock fee PER AN ITEM that is returned.
LOCAL ORDERS/PICKUP POLICY
• Pickups must be picked up within 2 days.
• Local orders must be back the next day from when picked up/delivered to qualify for a refund.
• We are not liable for any pick up orders left in our store. After 30 days we will donate any items not picked up.
SALE RETURN POLICY
• ALL SALE ITEMS ARE FINAL SALE
INTERNATIONAL RETURN POLICY
• Due to covid-19, we can no longer accept International Returns. All International orders are FINAL SALE
• We are unable to exchange online orders. Simply place a new order for the desired size, and ship back the other within 7 days of receiving the item.
CANCELLING AN ORDER
• An order may be cancelled within one hour of being placed.
• An order cancelled after an hour of it being placed will be subject to a $3 restock fee PER AN ITEM!